The Vienna Chair

• Direct from our own factory no middlemen
  
• Fully customisable: size, colour, fabric, and materials
  
• Free shipping across UK
  
• Established in 2005 a family run brand built on passion and craftsmanship
  
• Exceptional post-purchase care and support
  
• Transparent manufacturing if you’d like to see how your piece is being made, we’ll gladly send you photos and videos throughout the process

You Place Your Order on Our Website
Once you choose your item and place your order, our team carefully reviews all the details including size, color, and any customization requests.

Production Begins by Our Skilled Team
Your piece is custom made by experienced craftsmen in our own workshop. Every step from frame construction to fabric upholstery is handled with precision and care.

Thorough Quality Checks
Before dispatch, each product goes through a strict quality control process to ensure everything meets our high standards from finishes to durability and comfort.

Secure Packaging for International Transit
We use high grade protective packaging to keep your furniture safe during transportation, no matter the distance.

Shipping & Handling
Your item is professionally shipped and handled by our logistics team. Delivery usually takes around 2 to 3 weeks, including customs clearance and local delivery coordination in the UK.

Delivery to Your Doorstep
Your furniture is delivered safely to your home anywhere in the UK. We’re available on WhatsApp for updates, support, or any questions throughout the process.

What is the estimated delivery time?

Our standard delivery time is between 6 to 8 weeks, as each piece is custom-made with care and precision.
However, if you need your order faster, please let us know we will always do our best to accommodate urgent requests whenever possible.

Can I customise the furniture?

Yes, all of our products are fully customisable.
You can request changes in size, colour, fabric, materials, or even modify design elements. We craft each piece to fit your individual taste and space.

What happens if there's an issue with the product after delivery?

While it’s extremely rare to encounter an issue thanks to our strict quality control process, we are fully committed to your satisfaction.

If any problem does occur, we will send a professional team to your home to inspect and resolve it promptly.

If you prefer to return your product after it’s been delivered, you can also review our return policy for more information.

Where is the furniture made?

All our furniture is manufactured in our own factory, allowing us to maintain full control over quality and detail.

Tavolo was born from a father’s deep love for woodworking a passion that turned into a legacy. Founded in 2005 by a master craftsman devoted to detail and honesty in every piece, the journey became a family story when his son joined, bringing a modern vision to timeless craft. Today, every item we create carries that heritage a blend of heart, precision, and pride in what we make for your home.